• Assist customers with software application inquiries and troubleshooting issues. 
• Document customer interactions and technical issues in our ticketing system (Salesforce). 
• Collaborate with senior support staff to escalate complex issues and ensure timely resolution. 
• Maintain our Customer Portal (based on Salesforce) and create required reports. 
• Conduct basic software diagnostics and troubleshooting based on FAQs to identify root causes of problems. 
• Participate in the development and maintenance of support documentation and FAQs. 
• Contribute to team projects aimed at improving service quality and customer experience.

• Current enrollment in a Bachelor’s or Master’s degree program in Computer Science, Information Technology, Business Informatics or a related field. 
• Interest in software applications and customer support. 
• Excellent communication skills, both verbal and written. 
• Basic understanding of software troubleshooting and problem-solving techniques. 
• Ability to work independently as well as part of a team. 
• Strong organizational skills and attention to detail. 
• Your open, communicative, and team-oriented personality enhances our collaborative environment. 
• You are comfortable communicating in English; proficiency in German is an advantage.
• You enjoy coming to the office and exchanging ideas with colleagues on site.
• You can commit to working up to 20 hours per week, with flexibility to increase hours during semester breaks. We are happy to coordinate your schedule to fit your academic commitments.

• Modern Working Conditions: Welcome to a relaxed and friendly work environment with an open-door policy. We understand the importance of work-life balance, offering flexible working arrangements. 
  
  
• Personal & Professional Growth: With a comprehensive onboarding and training program, you will feel like part of the team from day one. We invest in your future with continuous learning and development opportunities, empowering you to grow your career while making a real difference and enjoying a collaborative environment.  
  
  
• Passionate About People: You’ll collaborate with a diverse team of experts from more than 20 nationalities who are united by a shared passion for innovation and excellence in healthcare. Join us in fostering diversity and equality for all! Be part of a team that values inclusivity and celebrates individuality. Together, let's create an environment where your ideas are heard and everyone can thrive. 
  
  
• Wellbeing included! Enjoy regular company and team events, a canteen allowance, 30 days of vacation for a 5-day work week.

Imagine a world where life-saving medicines and vaccines reach those who need them most, faster and more safely. At EXTEDO, this is not just a vision - it’s our daily mission. We are driven by the profound responsibility to ensure that every treatment, every cure, and every vaccine reaches patients without unnecessary delays. Our work empowers health authorities and pharmaceutical companies around the globe to navigate the complex regulatory landscape with confidence, knowing they have a trusted partner in the life science industry for managing and streamlining regulated information - addressing every step of pharmaceutical product development.

When you join EXTEDO, you become part of something bigger. You become part of a team dedicated to protecting lives and advancing global health. The impact of your work will be felt by millions, as you help to accelerate the availability of medicines, ensuring they meet the highest safety standards before reaching the market.